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Are envelopes included?
For all invitations and thank you notelets we will provide the appropriate size and quantity of matching envelopes wherever possible, if the exact size is not available we shall send you the closest size available to your requirements.
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Do you provide a foil blocking service?
Yes, ivyprint can embellish most of our designs with a range of stunning foil.
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Can I alter the wording for the insert?
Yes – the wording for your inserts is entirely up to you. Our designers will liaise with you to ensure we capture your requirements exactly.
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What if I have my own design in mind?
We can print your own design, please telephone to discuss.
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Do you provide Samples?
We are happy to provide one free sample for wedding stationery and invitations per customer (postage free), subsequent samples will be charged as per our price list.
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How do I request a sample?
Simply contact ivyprint by email or telephone with your name, address, telephone number and stating which range you are interested in.
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How do I place an order?
When you request a sample you will be sent a finished invitation, a leaflet showing the complete set of stationery within the chosen range, sample wordings and an order form.
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How long will my order take?
Once an order has been commissioned we would envisage having the proofs ready for approval within 14 days. You should allow approximately 4-5 weeks from return of the signed proofs and deposit for delivery of the completed order.
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Do you have an express service?
No, but we can rush orders through where necessary. Please telephone to ensure we are able to complete this for the required date.
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What if I don’t know the details for the order of service/ menu but need the invitations?
Your order will be treated as two separate orders. One for the invitations etc. and the other for the remaining items.
Please note: we will require the details for your remaining items at least 6 weeks before the final delivery date, if this is a problem please contact us to discuss.
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Is a deposit required?
Yes, a £50 non refundable deposit is required upon placing your order and is non refundable.
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How can I ensure you have understood my instructions?
Once your order has been commissioned, a proof of your order will be sent to you. These must be signed and returned to us confirming that you are happy with the order and it can be printed. This process can be repeated until you are completely satisfied with your order. 40% of the total order value is required at this stage.
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When is the balance of payment required?
The outstanding balance is required prior to final delivery. Should you require you order to be processed in two parts - invitations reply cards etc first followed by order of service, menus etc nearer the date - the balance payable will be split accordingly.
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How much is postage?
Ivyprint will endeavour to deliver all ‘local’ orders by hand, for all others the postage and packaging rates within the UK mainland and Northern Ireland are applied on a sliding scale based on the total value of your order:
under £20 = £3.50,
under £200 = £10.00,
more than £200 = £20.00
All packages dispatched over the value of £50 are sent recorded delivery and will require a signature upon delivery. All packages over the value of £150 are sent Special Delivery and will also require a signature upon delivery.
We shall not be held responsible for loss or damage in transit, although every endeavour will be made to ensure that your stationery is packaged correctly
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Copyright
Unfortunately, there are a selection of hymns, which are still under copyright and will require permission and even a possible fee for the hymn to be printed. All hymns, which are still under copyright, which incur costs, are paid direct to the copyright owners by you.
You may wish to check with your Church to see if they hold a CCL (Church Copyright Licence), the fees may be waived on some Hymns, please check with your Church.
All copyrights such as hymns are for 70 years, even after the death of the originator, and during that period, it is illegal to reproduce any works without permission from the copyright holder. You will need to request permission from the copyright holder to which there is a charge of between £10.00 and £25.00. This charge is made direct to the copyright holder or even an appointed agent. To find out if a hymn is under copyright you would normally find this information at the bottom on the hymn’s page.
However, due to the age of some of the hymns the copyright probably doesn’t exist. Details can be obtained from your church.
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